Ottawa Capital Pride is committed to providing accessible customer service to people with disabilities; in a manner that respects their dignity, independence, integration and that is equitable in relation to the broader public. The festival permits people with disabilities to use assistive devices, service animals and/or support personnel. The festival trains all volunteers in regards to accessibility, and they are encouraged to provide support and feedback to continually improve the accessibility of the event. Volunteers will be roaming our events to offer support.

The policy applies to all persons who interact with members of the public on behalf of the festival, whether the person does so as an employee, volunteer or contractor.

Policy Requirements

Principles

Festival services, programs and goods are to be provided to people with disabilities in a manner that:

  • Accommodates disability-related needs*
  • Reflects the principles of dignity and independence
  • Seeks to provide integrated services and equality of opportunity
    *Accommodate is defined as modifying the delivery of services, programs and goods to make them accessible to persons with disabilities.

Communication

We will communicate respectfully with people with disabilities in ways that take into account their disability, providing assistance (e.g. reading text aloud) when requested.

Assistive devices

People with disabilities are permitted to use their own personal assistive devices at all times to access goods and services provided by Ottawa Capital Pride.

Accessible viewing area for the main stage (beer garden) can be accessed via the security entrance located on Waverly St. near Bank St.

Accessible viewing area for the Pride Parade is located at Kent St. and Gilmour St.

Accessible washrooms will be available at the Centretown Community Health Centre located at 420 Cooper St from 11am to 3pm. Accessible portable washrooms will be available along Bank Street throughout the day, although they may be challenging for some wheelchairs. 

All Pride Signature events, with the exception of the Rainbow Pride Party at Barrymore’s, are fully accessible.

Please contact accessibility@ottawacapitalpride.ca with any questions regarding accessibility for events throughout the week.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed at all events.

Support persons**

People with disabilities who rely on a support person are welcome to attend our events.

Support persons are permitted without additional cost above the admission price for the patron with a disability (one support person per person with a disability).

**The definition of a “support person” under the Guide to the Accessibility Standards for Customer Service, Ontario Regulation 429/07 is as follows:

(8) “support person” means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods or services.

Feedback process

Customers who wish to provide feedback on how Ottawa Capital Pride provides goods and services to people with disabilities can do so via e-mail or verbally (phone or in person). All feedback will be directed to David Humphries, Accessibility Coordinator (accessibility@ottawacapitalpride.ca)

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Ottawa Capital Pride will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

Modifications to this or other policies

Any policy of Ottawa Capital Pride that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

info@ottawacapitalpride.ca